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Last Updated on May 02, 2018

  1. To start a return, find the item in the purchase history section of Blazebay. Select Return this item.
  2. Select the reason for the return. You'll see your anticipated refund amount.
  3. The seller is notified of your return request and will send you a return shipping label if they are paying for the return. If you are responsible for shipping costs, be sure to either use an Blazebay label with automatic tracking for you and the seller, or send the seller your carrier’s tracking information to protect you in case of an issue with delivery.
  4. Next, pack the item carefully. Include the packing slip, affix the shipping label, and send the item back to the seller within five business days of starting the return in Blazebay. You can drop the package off at blazebay office or schedule a pickup with the designated Courier.
  5. Tracking your return package:
  6. If the seller is paying for return shipping and the return is being handled through the standard returns process on Blazebay, you’ll automatically receive tracking information. If it’s not handled through Blazebay, or if you are responsible for return shipping, you need to send tracking information to the seller to protect yourself if there’s an issue with shipping/delivery. If you have an international return, you should communicate directly with the seller about return shipping and tracking.
  7. Once you've shipped your package back to the seller, you can track the status of the returned item in the Purchase History section of Blazebay when it's being handled through the regular Blazebay returns process. The seller should issue your refund within six business days after the return item shows "delivered" in the tracking info. If you've not received your refund after 6 business days, send the seller a message to discuss.

It depends on the reason for the return and the seller's return policy. In most cases, sellers designate that the buyer will pay for return shipping and any restocking fees if specified in their return policy. Some sellers offer free return shipping. If the item is damaged or not as described, sellers must cover return shipping costs. When you are responsible for return shipping charges, we will charge you as a buyer if the item is shipped with a Blazebay label.

In most cases, the seller will issue your refund within six business days after receiving the returned item.

If you haven't received a refund six business days after the item tracking shows the item was delivered back to the seller, contact the seller directly or If you can't resolve the issue with the seller, you can contact Blazebay support team via support@blazebay.com for Blazebay to step in and help.

You must return an item in the same condition as it was received. You must also include, in the same condition as it was received:

  1. All packaging such as boxes, bags, and tags
  2. Accessories such as cords and remotes
  3. Certificates, manuals, and warranty cards
  4. "Free gifts" or bonus items
  5. All items included in a bundle

If it's too late to start a return, it's up to the seller to decide whether he or she will accept a late return. Contact the seller for more information

If five business days have passed since you started a return and you haven't sent the item back to the seller yet, contact the seller to see whether he or she is still willing to accept your return.

Exchanges are not supported on Blazebay.com now, but you can ask the seller via Blazebay to see if the seller may be willing to make an exchange instead of a refund. For example, if you ordered a men’s blue shirt, size large, but you want a men’s blue shirt, size medium, ask the seller if he or she will do a direct exchange.

A replacement is an item that is the same as the original item was described in the listing. For example, if you ordered a men’s blue shirt, size large and there is a flaw or problem, and you want an identical item—men’s blue shirt, size large—that would count as a replacement. When the seller has specified in his or her listing that he or she offers replacements and you’d rather receive a replacement than a refund, you can request one the same way you would a refund through Blazebay. Ship the original item back to the seller within five business days of requesting the replacement. The seller will also ship the replacement item within five business days of receiving your item

International returns cannot be fully handled through the standard Blazebay returns process now. It's best to contact the seller directly if you have any questions about their return policy.