TradeSecurity

  1. Definition

    Trade security is a free service offered by Blazebay.com so as to create trust between buyers and suppliers. With trade security,all processes from purchase,shipping and disputes are handled.

    When to use

    Trade security applies when you place an order online with a Trade security supplier. You can place an order online or request a quote from your supplier.

  2. Ordering Products on Blazebay

    Step 1

    Ordering products on blazebay is pretty simple.Simply Search a product or a Supplier

    Make Express Order

    Select the Product and place an order .If you dont have and account,you will be prompted to do sign up and login.

    Contact Supplier

    You can also negotiate product prices with the Supplier.Simply select a product then contact the supplier.After submiting your details,the supplier will send you a qoute where you will proceed to make a purchase.

  3. Shipment

    Select currior of your choice

    After you have settled on the disired order,you will have to select the currior who will be delivering your products.To do so,you select from the dropdown ,where nearby curriors will be listed. Based on your prefference either due to pricing or rating,you will select one.

  4. How to Pay

    Select Payment type

    You have two payment options available so far:
    1.Paypal
    2.Nurupay
    After checking that your order is correct, and having selected your preffered currior, send your payment through Paypal or Nurupay.

  5. Confirming and Order on Blazebay

    Once an order Has been place,you will reciece notification through your email and through your blazebay account detailing your order including the shipment. Moreover, once the order has been shipped and your payment has arrived at your supplier's account, your order status will be 'Waiting'.

  6. Checklist for Products Delivered

    Products Recieved

    You are required to check your products once they arrive.If they conform to your requirement and are in good conditions,leave comment and change your status to recieved.

  7. Payment Refunds

    Report disputes

    You will access the dispute process if your initial payment is complete. If the shipping time or product quality does not meet the required standards set in your contract,just apply for refund

    Guaranteed Payment Refunds

    1. Log in to Blazebay and go to your Orders list tab. Tap or click on Return to create a request
    2. Depending on the kind of product you wish to return, your return request may have to undergo a verification process
    3. Following verification, you will be required to confirm your decision based on the category of product ordered. Three options are available:
    Exchange: Your order will be exchanged for a new identical product of a different size or color
    Replace: The product in your order will be replaced with an identical product in case it is damaged (broken or spoiled) or defective (has a functional problem that causes it not to work) or is not as described
    Refund: If the product of your choice is unavailable in your preferred size or color or model, or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose Refund to have your money returned to you (See Step 6)
    4. Keep ready all the requisite items necessary for a smooth returns process — including invoice, original packaging, price tags, freebies, accessories, etc.
    5. Pickup and Delivery of your order will be scheduled in case of exchanges and replacements
    6. Refund will be initiated and processed if applicable
    7. Your request will be fulfilled according to Blazebay’s product Free & Easy Returns guarantee

  8. Guaranteed Payment Refunds

    1. Log in to Blazebay and go to your Orders list tab. Tap or click on Return to create a request
    2. Depending on the kind of product you wish to return, your return request may have to undergo a verification process
    3. Following verification, you will be required to confirm your decision based on the category of product ordered. Three options are available:
    Exchange: Your order will be exchanged for a new identical product of a different size or color
    Replace: The product in your order will be replaced with an identical product in case it is damaged (broken or spoiled) or defective (has a functional problem that causes it not to work) or is not as described
    Refund: If the product of your choice is unavailable in your preferred size or color or model, or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose Refund to have your money returned to you (See Step 6)
    4. Keep ready all the requisite items necessary for a smooth returns process — including invoice, original packaging, price tags, freebies, accessories, etc.
    5. Pickup and Delivery of your order will be scheduled in case of exchanges and replacements
    6. Refund will be initiated and processed if applicable
    7. Your request will be fulfilled according to Blazebay’s product Free & Easy Returns guarantee